Frequently Asked Questions
Everything you need to know about shopping at Addicted UK Official Store.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an Express Shipping option which ensures delivery within 1-2 business days for orders placed before 2 PM GMT.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Please note that for hygiene reasons, certain items like underwear and swimwear are non-returnable unless faulty.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our athletic-cut styles may fit differently than standard high-street brands.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been shipped?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products authentic Addicted brand items?
Absolutely. As the Addicted UK Official Store, we guarantee that 100% of our inventory is authentic, sourced directly from the manufacturer, and meets the highest quality standards of the brand.